Last Updated: 8 August 2026
Thank you for purchasing digital products from WebsGala.
Because our products are delivered as digital downloads, we do not normally accept returns or provide refunds after a digital product has been successfully downloaded. However, we want our customers to have a fair and positive experience, so we will consider refunds or replacement files in the circumstances described below.
1. Digital Products
All products sold through WebsGala are digital products, including downloadable Cookbooks and Sudoku books.
No physical product will be shipped to you.
After payment has been successfully completed, the digital product will be made available for download according to the delivery method provided on the website.
2. When We May Provide a Refund
We may provide a refund or replacement if:
- The downloaded file is corrupted or cannot reasonably be opened or accessed.
- A technical problem with our website prevents you from obtaining the product you purchased.
- You receive a file that is materially different from the product description.
- You accidentally purchase the same digital product more than once.
- We are unable to provide the digital product you purchased.
- There is another genuine problem with your order that we determine warrants a refund or replacement.
If the problem can be resolved by providing a replacement file or download link, we may offer a replacement instead of a refund.
3. Refunds After Download
Because digital products can be copied and retained after downloading, we generally do not provide refunds simply because you have changed your mind, no longer want the product, or have decided that the product is not suitable for you after downloading it.
However, this policy does not affect any rights or remedies that may apply to you under applicable consumer-protection laws.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us.
Where we can verify that the same product was purchased multiple times, we may refund the duplicate transaction.
5. How to Request a Refund or Replacement
Please contact us using the contact details provided on the WebsGala website.
Please include:
- Your name
- Email address used for the purchase
- Order number
- Name of the digital product
- Description of the problem
For technical problems, please describe the problem as clearly as possible so that we can determine whether a replacement file or another solution is appropriate.
6. Refund Processing
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.
7. Contact Us
If you have a problem with a purchase, please contact us before filing a payment dispute or chargeback. We will make reasonable efforts to resolve genuine problems promptly.
Email: admin@websgala.com